On April 5, 2021, the Land Transportation Franchising and Regulatory Board (LTFRB) signed a management agreement with several ride-hailing companies. The move aims to improve the quality of service for commuters and ensure the safety of drivers and passengers.
The LTFRB management agreement requires ride-hailing companies to adhere to stricter regulations, including the mandatory installation of safety features in vehicles, such as GPS tracking devices and dashboard cameras. The agreement also requires ride-hailing companies to ensure that their drivers undergo proper training and submit to regular drug testing.
Moreover, the agreement sets service standards to which ride-hailing companies must comply. These standards include an average waiting time of no more than 10 minutes, an average travel time of no more than 45 minutes, and a maximum cancellation rate of 10%. Ride-hailing companies must also provide 24/7 customer service support to their users.
The LTFRB management agreement also addresses the issue of fare pricing. The agreement mandates that ride-hailing companies must charge no less than the minimum fare set by the LTFRB. Additionally, the agreement requires ride-hailing companies to provide receipts to passengers for their transactions.
The LTFRB management agreement is a significant step towards improving the public’s perception of ride-hailing services in the Philippines. With the stricter regulations and service standards in place, commuters can expect a safer and more reliable ride-hailing experience.
However, the LTFRB management agreement is only the first step towards achieving a sustainable and efficient ride-hailing system in the country. It is important for all stakeholders, including the government, ride-hailing companies, and commuters, to work together towards this goal.
In conclusion, the LTFRB management agreement is a positive development in the ride-hailing industry in the Philippines. It sets clear standards and regulations that will benefit both drivers and passengers. With proper implementation and enforcement, the LTFRB management agreement can pave the way for a better ride-hailing experience for everyone.